Chetan Dube is Founder and CEO of Amelia. Prior to Amelia, Chetan served as an assistant professor at New York University. Businesses today flourish or falter on customer service, and the pandemic ...

OAK BROOK, Ill.--(BUSINESS WIRE)--To expand the network of service providers that can implement energy-efficiency improvements to help families and businesses save money and energy, ComEd today ...

Many people are familiar with Software as a Service (SaaS) business models, in which software use is licensed out to users on a subscription basis. Popular examples include Office 365 and Dropbox. One ...

Even if a well-established business provides energy-efficiency-as-a-service under its umbrella of offerings, many customers may feel unsure if the model would give them the benefits that matter most ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

OAK BROOK, Ill.--(BUSINESS WIRE)--To expand energy efficiency while helping diverse businesses across northern Illinois grow, ComEd today announced the graduation of 33 minority-owned, woman-owned, ...

That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one where she wouldn’t have to think, just follow the script, hit the metrics, go home. I understood and ...

Embedding artificial intelligence (AI) in customer service operations is becoming commonplace, but the technology doesn't seem to be lightening the workloads of customer service reps. New research by ...

Artificial Intelligence is transforming the customer service workforce with the delivery of 24/7 customer care and heightened customer engagement. According to a recent State of AI in Customer Service ...

The fallout from the global pandemic lowered occupancy and usage for some large facilities, yet energy bills didn’t necessarily decrease at the same pace to alleviate the cost burdens of maintaining ...