Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt. An agent at the counter, who ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

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Remember when getting good service felt normal? When companies actually seemed to care whether you walked away happy? Let's be real, those days feel increasingly distant. Walk into almost any business ...

Sir: The Nigerian aviation industry sits at a crossroads. While air travel is still viewed as a premium mode of transportation, it is also one of the most stressful experiences for many Nigerians.