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Adobe's new agentic AI tool automates marketing campaigns, analytics and journey orchestration across its Customer Experience platform.

NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration ...

Gartner opened its Marketing Symposium/Xpo with a warning: 98% of CMOs are using AI, but most are stuck in a competency trap ...

Thirty-seven percent of US brands have negative employee experience impact. Forrester says that's a CX problem.

Pega's new Customer Engagement Studio unifies AI and human agents to compress campaign delivery from weeks to minutes.

The Siteimprove.ai platform adds two new agents to build on its advanced AEO insights with the Content Writing & Optimization Agent and PDF Remediation AgentDENVER, June 9, 2026 /PRNewswire/ -- ...

Gartner convenes 2,000+ CMOs in Denver to tackle AI, brand strategy and marketing transformation. The Gartner Marketing Symposium/Xpo 2026 will take place June 8–10 in Denver at the Gaylord Rockies ...

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

The annual NiCE World 2026 conference will take place June 8-10, 2026 in Orlando, Fla. at the Walt Disney World Swan and Dolphin Resort. The event is organized by NiCE and focuses on customer ...

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...

High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.